Current issue: August 1, 2020 Provider Update

The latest news for our providers, including coverage updates, coding reminders, mandates, plan changes, requirements and more.


CarePartners of Connecticut distributes its Provider Update newsletter by email. In order to receive Provider Update, you must complete the online registration form by registering your email. 

Jul 31, 2019

As members begin scheduling appointments and providers begin submitting claims, it is crucial to set up accurate claims submission processes with CarePartners of Connecticut to ensure timely processing and adjudication of claims.

Jul 31, 2019

Providers logged in to the secure Provider website are able to use the MHK (formerly MedHOK – Medical House of Knowledge) system to complete requests for inpatient and outpatient services, attach documentation, check authorization requests, and in some cases receive an approval and reference number online at the time of entry.

Jul 31, 2019

Members use CarePartners of Connecticut’s online provider directory, i.e., Doctor Search, to locate physicians, specialists and Allied Health providers who fit their health care needs.

Jul 31, 2019

Changes to Existing Prior Authorization Programs

Jul 31, 2019

As a routine business practice, claims are subject to payment edits that are updated at regular intervals and generally based on CMS (including the National Correct Coding Initiative [NCCI] edits), specialty society guidelines and drug manufacturers’ package label inserts.

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