Coronavirus (COVID-19) Updates for Providers

Last updated 8/27/2021: Clarified the coverage of monoclonal antibody treatments; removed previously end dated policies

During the COVID-19 Public Health Emergency (PHE), CarePartners of Connecticut has adapted policies and business operations to support members in receiving care and to aid providers in ensuring patients can safely access the care they need. CarePartners of Connecticut continues to monitor and follow recommendations from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO)State of Connecticut Department of Public Health and other official sources on an ongoing basis.

As states lift emergency orders, CarePartners of Connecticut is returning to pre-COVID-19 operations and policies. This page contains the most up-to-date information about CarePartners of Connecticut's policies and coverage during the PHE. As the PHE continues to develop, updates will be posted here. Please check back regularly.

Please note, this information, including member cost sharing changes, may differ from what is reflected in the secure Provider portal. Refer to the Claims Guidelines section for additional information.

Effective Dates

Unless otherwise noted, all policies are effective beginning with dates of service on or after March 6, 2020. These policies have been put in place in connection with the COVID-19 crisis and are not intended to be permanent changes. For any policy without an end date listed or for which it states "until further notice," we continue to evaluate CarePartners of Connecticut policies with the state of emergencies and other regulations in mind, and will aim to provide at least four week notice in advance of any termination of the policy. Coverage and policies for CarePartners of Connecticut members is as follows:

COVID-19 Vaccinations, Testing and Treatment

Telehealth/Telemedicine

Out-of-Network Authorizations

Utilization Management

Claims and Billing Guidelines

Pharmacy

Credentialing

The above policies will be revisited on a continuing basis.

Note: Providers should follow these guidelines for the dates of services listed during the COVID-19 emergency. For all other billing guidelines, refer to the Professional Services and Facilities Payment Policy and the benefit-specific payment policies located in the Provider Resource Center.

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CarePartners of Connecticut distributes its Provider Update newsletter by email. In order to receive Provider Update, you must complete the online registration form by registering your email.

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