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How to Use Your Over-the-Counter (OTC) Benefit

As part of your plan, you have access to savings on eligible over-the-counter (OTC) medicines and health-related items by using your OTC benefit.

How Your OTC Benefit Works

At the beginning of each calendar quarter, your NationsOTC card is loaded with the quarterly OTC amount for your plan.

otc-card

 

Jan–
Mar

Apr–
Jun

Jul–
Sep

Oct–
Dec

CareAdvantage  Preferred (HMO)

$25

$25

$25

$25

CareAdvantage Prime (HMO)

$40

$40

$40

$40

CareAdvantage Premier (HMO)

$40

$40

$40

$40

CarePartners Access (PPO)

$50

$50

$50

$50

 

Your balance does not carry over—try to spend the full amount before the end of each quarter.

Don’t throw out your card—it will be reloaded at the start of the next calendar quarter.

Use the NationsOTC catalog—Your over-the-counter benefit can only be used to purchase items from the catalog supplied by NationsOTC.
 

3 Easy Ways to Enjoy Your Benefits

  • Online—go to NationsOTC, log in, and select the items you want to purchase. You can also access NationsOTC through your secure online account.
     
  • By phone—call 1-877-230-5377 Mon–Fri, 8 a.m.–8 p.m. and a NationsOTC representative will take your order.
     
  • By mail—fill out the mail order form included with the NationsOTC catalog. You will receive a catalog by your effective date.

OTC items ordered online, by phone or by mail will be delivered approximately 2-5 business days after the order is received by NationsOTC.
 

For More Information

If you have any technical difficulty using your card, call NationsOTC at 1-877-230-5377.

If you have any questions about using your OTC benefit, call CarePartners of Connecticut Customer Service at 1-888-341-1507 (TTY: 711). 8 a.m.–8 p.m., 7 days a week (Mon.–Fri. from Apr. 1–Sept. 30)

 

Quarterly allowance is for the purchase of Medicare-approved OTC items from the NationsOTC catalog. Your OTC benefit cannot be used to purchase Part B or Part D covered prescription drugs. OTC items may only be purchased for the enrollee, not for family members or friends. Some items may be covered through your Medicare Part B medical or Part D prescription drug coverage. Other items may be used for either a medical condition or for general health and well-being. These are called dual-purpose items. You should only buy these items after discussing them with your health care provider to see if they recommend the item for a specific diagnosed condition. Please speak with your physician before buying dual-purpose items.