Broker Newsletter - May 2025

Your May Update

We want to make it easier for you to provide CarePartners of Connecticut as a solution to your clients. To help support your hard work, here is what we thought you should know this month:

Thank you for a successful OEP

We sincerely appreciate all your hard work and support during this year’s OEP. Your efforts made a big difference and resulted in thousands of new enrollments! We look forward to continued success throughout the year.

Broker resources

Visa® Flex Advantage spending card update

While only a few members have experienced any issues, we want to notify you that the Visa Flex Advantage spending card that Access PPO members use to pay for dental services may be declined at locations Visa has not coded as a dental office under their Merchant Category Code. For example, a community health center that has health services but also offers dental services may not be coded by Visa in such a way that the Visa card would process for the member.

This is not a widespread issue, but we are notifying you in case one of your clients experiences any difficulty using their Flex Advantage spending card. We are developing language to include in 2026 member materials that will provide clarification around this issue.

Connecticut’s Aging Population: Health Trends and Market Opportunities

A new report highlights the growing aging population in Connecticut, with nearly a quarter of residents now 60 or older. The study examines health trends among older adults, revealing disparities in access to care and varying rates of conditions such as Alzheimer’s, osteoporosis, and cardiovascular diseases.

As the population becomes more diverse, targeted health care solutions and senior-focused services are increasingly vital. Brokers can leverage these insights to better understand the evolving needs of older adults and explore opportunities to better serve our members.