Consumer Assessment of Healthcare Providers and Systems Survey

CarePartners of Connecticut is participating in the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey, which will be administered by the independent research firm SPH Analytics from January through May as a standardized mechanism to measure members’ experience with their health plan and the providers who care for them.

Members are selected to participate at random and will be asked for their opinions regarding the quality, timeliness, and availability of care they’ve received over the past 6-12 months. The results of the survey will be used to help CarePartners of Connecticut enhance services provided, identify opportunities for improvement of clinical care, and provide critical insight on patient-provider relationships.

Providers like you are an integral part of CarePartners of Connecticut’s care delivery system, and help drive performance on key CAHPS® quality measures including access to care, communication between patients and providers, care coordination, and customer service. As highly valued partners, we appreciate your support and encourage you to talk to your patients about completing and returning the survey so that we can continue monitoring improvement opportunities and identifying areas of strength.

CAHPS® is a registered trademark of the Agency for Healthcare Quality and Research (AHRQ).