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Updates to CarePartners of Connecticut’s Provider Directory

Friday, January 31, 2020

CarePartners of Connecticut is working to improve provider directory information for its members. CarePartners of Connecticut currently uses CAQH for credentialing purposes through ProView®. Beginning in 2020, providers will be able to review and maintain up-to-date provider directory information through CAQH’s DirectAssure® directory solution.

Providers will receive email notifications when they are added to DirectAssure and will be prompted to review their existing information and add more details about their practice.

The directory works similarly to the current credentialing system. Every three months, providers will be prompted to confirm their information. If nothing has changed, providers will simply need to re-attest to their data. If changes or updates are needed, providers may make those any time, as long as they re-attest to their data.

Provider directory information will be transferred to CarePartners of Connecticut by CAQH. Providers will no longer need to notify CarePartners of Connecticut of these changes directly. This change applies to directory information only. Contracting and billing questions should still go directly to CarePartners of Connecticut.

For more information about DirectAssure, including a brief demonstration video by CAQH of how the system works, visit the HealthCare Administrative Solutions (HCAS) website or the CAQH website.

For questions, providers should call Provider Services at 888.341.1508.