Help us keep directory information up to date
Provider directories are an important resource for health care consumers, who utilize them to select providers, make appointments, and access care. In accordance with the No Surprises Act of 2021, providers are responsible for reviewing and revalidating their information every 90 days to ensure accuracy of the Provider Directory. If you do not review and update your information at least every 90 days, this may result in suppression from the directory until your information is validated.
At a minimum of every 90 days, providers should make sure to review and verify the accuracy of their information displayed in our Harvard Pilgrim Health Care and Tufts Health Plan provider directories (including practice location, phone number, hours of operation, ability of each individual provider to accept new patients, and any other information that affects the content or accuracy of the directories).
Reporting changes
Changes to data should be reported via the CAQH Provider Data Portal for individual practitioners who have implemented it.
Report any contractual affiliation changes — such as a provider leaving or joining a contracted provider group or practice — to Harvard Pilgrim and/or Tufts Health Plan by:
- Submitting a Provider Change Form to Harvard Pilgrim’s Provider Processing Center for Harvard Pilgrim products by email at PPC@point32health.org, or;
- Submitting a Medical or Behavioral Health Provider Information Form to provider_information_dept@point32health.org for Tufts Health Plan products.
If Point32Health identifies potentially inaccurate provider information in the directories, we may outreach to your practice to validate or obtain accurate information. If we are unable to obtain a timely response, the provider record may be subject to suppression in the directories until up-to-date information is received.
Attestation for facilities
As a reminder, for contracted facilities, confirmation of your directory data should be submitted using the recently updated facility attestation functionality available on Harvard Pilgrim’s secure provider portal, HPHConnect, or on Tufts Health Plan’s secure provider portal (available as of June 1, 2025). These online forms allow facilities to confirm that their information is accurate every 90 days to avoid directory suppression. For step-by-step instructions on how to complete the facility attestation forms, please refer to the updated Harvard Pilgrim Completing the Provider Data Attestation for Facilities User Guide and Tufts Health Plan Secure Provider Portal User Guide.
Additional information
For additional information, please refer to the updated Directory Accuracy and Suppression of Unverified Provider Information policy for Harvard Pilgrim Commercial plans, as well as the Directory Accuracy and Suppression of Unverified Provider Information sections recently added to the Providers sections of our Tufts Health Plan Commercial, Senior Products, and Public Plans Provider Manuals.