Expanding UM fax lines for medical prior authorizations

We encourage providers to utilize our secure provider portal when requesting prior authorization for the administrative ease and speediness it offers. For providers who prefer to make their prior authorization requests for medical services by fax, however, we’re enhancing our fax capabilities by adding an additional fax line, with requests delineated by type. By offering dedicated fax lines we can route your request in a more appropriate and timely manner.

When requesting prior authorization for medical services by fax, please utilize one of the following fax lines:

• For inpatient requests: 857-304-6410
• For outpatient requests: 857-304-6463

In the coming months, we’ll also be updating our Medical Necessity Guidelines templates to reference the updated fax lines.

Keep in mind that we are not discontinuing the existing fax line; we’re simply expanding to include an additional line. You can rest assured that we’ll continue receiving the requests you send to the fax lines we use today.

It’s also important to note the following: 

• The contact options for pharmacy and medical drug prior authorization requests differ from the medical request contact options. We recommend sending your requests electronically through PromptPA. PromptPA can be accessed through our secure provider portal or directly at https://point32health.promptpa.com/. In addition, the relevant policy will list the fax number for making your request.
• If the utilization management team requires additional clinical information, you will receive instructions on how to submit the necessary documentation, and a separate fax number may be provided specifically for this submission.